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Service Policies

Last updated: September 19, 2026

These are the website-level policies for service inquiries. A signed statement of work or project agreement controls when its terms differ from this page.

Current Offer

Toledo Technologies currently offers software discovery, implementation, repair, performance, and support services.

Scoping & Payment

  • The scope, deliverables, timeline, payment schedule, and acceptance terms are confirmed in writing before project work begins.
  • Paid discovery products are due 100% upfront. When stated on the discovery page and project agreement, 50% of that fee can be credited to the kickoff Project Retainer for a qualifying engagement started within 30 days. The credit is capped at that Project Retainer; unused credit lapses and does not roll forward.
  • The kickoff Project Retainer and later milestone terms depend on the signed project agreement; a website price guide is not an invoice or guarantee of scope.

Fulfillment & Delivery

Delivery follows the written project scope and may include:

  • Repository access, commits, patches, or pull requests
  • Decision records, technical plans, and handoff documentation
  • Deployment or operating guidance when included in scope

Delivery dates depend on the engagement and required client access. They are confirmed in the project agreement, not inferred from marketing copy.

Cancellation & Refunds

Which refund terms apply depends on what was bought and where. The terms printed on the product page at the time of purchase are the ones in force. This section states them in one place.

Products bought directly from Toledo Technologies

These are one-off purchases made without a signed agreement. The window runs from the date of purchase, and no explanation is required where a window is stated.

  • Migration Acceptance Kit (single-organisation and consultancy licences) — full refund within 30 days. The same term is in the kit licence.
  • AWS deprecation evidence report (eolkits.com) — full refund within 30 days. If automated delivery fails permanently, a full refund is issued without a request being needed.
  • Downloads, field guides, and bundles on shop.toledotechnologies.com — full refund within 14 days, including files already downloaded. The shop's own refund page carries the full text.
  • Compliance kits and the vulnerability handling starter pack on cra.toledotechnologies.com — full refund within 14 days, returned through PayPal to the original payment method.
  • Occasion drafts on saiditright.com — full refund within 7 days.
  • podfreeze Pro licences — full refund within 30 days.
  • Fixed-scope file conversion — refunded in full if we cannot read the file supplied, or if the work turns out to fall outside the scope printed on that product page.
  • Integration triage — refunded in full if the reported failure cannot be reproduced.
  • Feed check — refunded in full if the feed cannot be fetched or is not in the format the offer states.

Where a fixed-price product is not listed above, the refund condition printed on its own product page governs, and that condition is the whole of it. To ask for a refund, email hello@toledotechnologies.com with the receipt or order reference. Approved refunds are returned to the original payment method; how long the credit takes to post is controlled by the payment provider and the card issuer.

Items sold by another merchant

Some Toledo Technologies products are sold through a merchant of record. That company is the seller for those orders, and its terms — not this page — govern the refund.

  • Gumroad — the guides and bundles listed at toledotechnologies.gumroad.com. Gumroad takes the payment and handles any refund under Gumroad's own terms. Refund requests go through Gumroad.
  • Polar — the Tessera PCI DSS evidence products. Polar takes the payment and handles any refund under Polar's own terms. Those products also issue a refund automatically when a paid item is not delivered; the Tessera refunds page states the conditions.
  • Microsoft Store — Paulatim for Windows. Microsoft processes the purchase and any refund under Microsoft Store policy.

Quoted engagements

Cancellation, pause, and refund terms are defined in the signed agreement. Unless that agreement says otherwise, completed work and approved expenses remain payable, and any unused prepaid amount is reconciled against work performed. Custom deliverables are not treated as returnable retail goods.

If Toledo Technologies cannot deliver an agreed item, the parties will document a correction, replacement, scope adjustment, or refund of the applicable unused amount.

Support

Warranty periods, response targets, maintenance, and ongoing support exist only when written into the applicable agreement or Care plan. A project does not silently include indefinite support.

Contact

Ask a policy question at hello@toledotechnologies.com or use the contact form.